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Quick Start Video (4min)

Before using your new Genteel Lancing Device, you are required to watch this short video to learn how to use it properly.
There are captions available in certain languages on this video. Click the “CC” button.

Cleaning Genteel

Before every use, wipe the outside of the device with a clean damp cloth.

If the Piston Assembly rises while holding the Activation Button (showing the Vacuum Indicator), this loss of vacuum can be the result of dirt or other contaminants inside Genteel. Only if you are experiencing these symptoms--perform #1 Quick Cleaning. If symptoms persist--perform #2 Deep Cleaning. If the symptom still exists, call customer support +1(844)436-8335.

#1 Quick Clean (inside)

1. Remove Piston Assembly: De-prime Genteel by pressing Activation Button. Twist Piston Assembly base counter-clockwise until you can pull it out of the Vacuum Tube.
2. O-ring Wipe: Wipe the O-ring on the Piston Assembly with your clean finger to remove surface dirt or other contaminants.

#2 Deep Clean (inside)

1. Remove Piston Assembly: De-prime Genteel by pressing Activation Button. Twist Piston Assembly base counter-clockwise until you can pull it out of the Vacuum Tube.
2. Flush Vacuum Tube: Run fast moving, warm water through the Vacuum Tube and out the Nozzle while repeatedly pressing the Activation Button.
3. Flush Piston Assembly: While running the Piston Assembly under fast-moving, warm water. Wipe the O-ring on the Piston Assembly with your clean finger to remove surface dirt or other contaminants.
4. Dry: Let Genteel air dry thoroughly. Do not reassemble Genteel with moisture in the Vacuum Tube.
5. Reassemble: Put Piston Assembly back inside the Vacuum Tube and twist base clockwise until it locks into place securely. Verify device functions as intended.