Before every use, wipe the outside of the device with a clean damp cloth.
If the Piston Assembly rises while holding the Activation Button (showing the Vacuum Indicator), this loss of vacuum can be the result of dirt or other contaminants inside Genteel. Only if you are experiencing these symptoms--perform #1 Quick Cleaning. If symptoms persist--perform #2 Deep Cleaning. If the symptom still exists, call customer support +1(844)436-8335.