The Piston Assembly rises up when I test.
The main reasons for Genteel’s Piston Assembly rising are that;
- your finger isn’t covering the hole on the Activation Button,
- your Contact Tip isn’t fastened to the Nozzle correctly
- or you don’t have a seal between the Contact Tip and the skin
- there my be dirt or contaminates inside your Genteel tube and the device needs to be thoroughly flushed. Please refer to our cleaning instructions.