Skip to content

Knowledge Base

I’m not getting any/enough blood.

in Frequently Asked Questions

The main reasons for Genteel not getting enough blood are that:

  • you’re using a Contact Tip that’s too shallow
  • an incompatible lancet
  • not holding the Activation Button down long enough (5+ seconds)
  • not enough circulation on your test location (rub for 10 seconds and bring the blood to the surface and retry)

For further troubleshooting help please email or call 1(844)436-8335.


DISCLOSURE: This website contains statements that reflect the observations of Genteel LLC, professionals, and real customers. Genteel comes with a full 120-day money-back guarantee to ensure complete patient satisfaction.